I am a new student. How can I get a KAUST ID, Iqama, Medical & Health Insurance (BUPA), and a Bank account?
Please contact your onboarding advisor/ the Graduate Operations team (email: GradOps@KAUST.EDU.SA) or Visit Building 9, Level 4, Graduate Operations Onboarding Team.
I have a maintenance issue in my apartment/house?
Please contact 959 or email fmcallcenter@kaust.edu.sa
What do I do in an emergency?
In case of any emergency, call KAUST Security 911 Emergency Services. Dial 911 from a KAUST landline or 0128080911 from a mobile. For non-emergency call KAUST Security on 0128080922 or email 911@kaust.edu.sa.
How do I make new friends?
We encourage you to reach out to your Orientation Leader who can connect you with new students on campus. Attending the Orientation Leaders Events sessions held after lunch is also a great way to meet new friends.
Is there a Student Counseling Service?
The Student Counseling Service offers a variety of services for students and their dependents, visit the website for more information. For after-hours mental health crisis assistance, please call 0540272519. Please note this number is only answered after business hours and is for mental health emergencies only. If no answer, please call 911 from a KAUST landline or 0128080911 from a mobile.
How can I request a personal visitor request?
Visit the VMS system and apply for a personal visitor request. Security processes this request, and it is valid for three (3) days.
Once they are inside the campus, apply for a Personal Visitor KAUST ID request from the same system, which is valid for 30 days.
Please read the student handbook for visitor policy.
Rules about the exit-reentry visa for non-Saudis?
Please click here for details. If you have further questions, please visit the Government Affairs website.
How to get permission for admin rights to your laptop?
Please contact the IT helpdesk at ithelpdesk@kaust.edu.sa /+966 (12) 808-0910
How to use KAUST Devices Printing?
Please use this link for details
How to file for reimbursement with business-related approved expenses (e.g., purchase of an IT-related item)?
Please contact the Operations team at GradOps@KAUST.EDU.SA for support.
Where can I find the course information and academic calendar?
Please visit the Register website for the details.
How can I get the Enrollment Letter?
Students can download their letters from the Portal.
If you need further help, please email the Office of the Registrar at registrarhelpdesk@kaust.edu.sa
I am a new student. Can my spouse attend the Orientation events?
Spouses of new students may attend:
Spouses of new students may not attend:
